1. What are cookies?

2. Legal Basis and Compliance

This Cookie Policy is issued in compliance with:

• UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (applies to all Ajman operations, mainland and free zone).
• UAE Law No. 5 of 2012 on Combating Cyber Crimes (electronic transactions and digital security).
• UAE Constitution (protects the right to privacy and personal data).
• EU General Data Protection Regulation (GDPR) (if you are located in the European Union).
• Ajman Emirate Decrees and Regulations (where applicable to specific administrative matters).

By using our website, you acknowledge that you have read and understand this policy and the applicable Ajman and UAE data protection laws. Your use of our website indicates your consent to the placement of cookies on your device in accordance with the terms of this policy and applicable law.

3. Data Controller and Responsibility

• Data Controller Name: Pioneer Group Business Consulting FZC (PIONEER GROUP).
• Data Controller Address: 1308654, C1 Building, Sheikh Rashid Bin Saeed Al Maktoum Street, Ajman, United Arab Emirates.
• Ajman License No.: 54843
• Contact Email: info@pioneergroup.ae.
• Website: https://pioneergroup.ae.
• Telephone: +971 58 528 1500

The Data Controller is responsible for the collection, use, storage, and protection of personal data collected through cookies. The Data Controller ensures compliance with UAE laws and all applicable data protection principles.

4. Your Consent – How We Collect It

Explicit Consent Required (Opt-In)

Under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, we must obtain your explicit, express, and informed consent BEFORE deploying non-essential cookies. This means:

1. You will see a cookie consent banner upon your first visit to our website.
2. You must actively consent by clicking “Accept” or customizing your preferences.
3. Declining or not consenting will not prevent website access, but some features may be limited.
4. Your consent preferences are stored and will be respected on all future visits
5. You can withdraw consent at any time by clicking the “Consent Preferences” button.

Essential/Necessary cookies (required for basic functionality and security) do not require consent but are documented in this policy.

5. Types of Cookies and Their Purpose

• Legal Basis for Necessary Cookies: These are essential for website security, functionality, and compliance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). No separate consent is required, but you are informed in accordance with the transparency and notification requirements of the PDPL.
• Data Processing Agreement: Google Analytics is a data processor acting on behalf of our organization. Data transfers to Google (a U.S. company) are made under Standard Contractual Clauses approved by the UAE Data Office as permitted by the PDPL for international data transfers with adequate safeguards.
• Important: Facebook is a data processor and recipient of your data. Your data may be transferred internationally. By consenting to Facebook cookies, you acknowledge that your data may be processed outside the UAE under safeguards provided by Meta’s Standard Contractual Clauses that comply with UAE federal data protection requirements.
• Push Notification Service Provider: OneSignal is a data processor and recipient of your device IDs, push notification tokens, and interaction data. Your data may be transferred internationally to the United States. By using our mobile application and accepting push notifications, you acknowledge that your device ID and push tokens will be processed by OneSignal under Standard Contractual Clauses approved under the PDPL and their Data Processing Agreement (https://onesignal.com/dpa).
• Mobile App Analytics: Google Firebase (including Firebase Analytics, Firebase Crashlytics, and Firebase Realtime Database) is a data processor acting on behalf of our organization for app analytics, crash reporting, and performance monitoring. Data transfers to Google (a U.S. company) are made under Standard Contractual Clauses approved by the UAE Data Office as permitted by the PDPL. Privacy policy available at https://firebase.google.com/support/privacy.
• E-Commerce Platform: WooCommerce/Automattic is a data processor for e-commerce order processing and fulfillment. Personal data transferred includes name, email, billing address, shipping address, and phone number. Data is transferred to the United States under Standard Contractual Clauses compliant with UAE federal data protection requirements (https://automattic.com/privacy/).

6. International Data Transfers

Some cookies result in the transfer of your personal data to countries outside the United Arab Emirates, including the United States (Google Analytics, Facebook). These transfers comply with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), which permits international transfers when:

1. Adequate safeguards are in place: We use Standard Contractual Clauses approved by the UAE Data Office or equivalent mechanisms that ensure your personal data receives protection comparable to UAE standards.
2. Your explicit consent is obtained: By accepting non-essential cookies, you consent to these transfers in accordance with the PDPL requirements.
3. The recipient ensures adequate protection: We verify that third-party providers maintain security standards comparable to UAE federal data protection requirements.
4. The transfer falls under permitted exceptions: Including contractual necessity, public interest, or other lawful bases under the PDPL framework.

If you are in the European Union, these transfers also comply with GDPR Chapter V requirements.

Data Subject Rights: In accordance with the PDPL, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion or restriction of processing
• Lodge a complaint with the UAE Data Office (Tel: +971 4 7774049)

7. Your Data Protection Rights

Under the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the following rights:

A. Right of Access

You have the right to request what personal data we have collected about you through cookies, including:

• What data was collected.
• How it was used.
• Who it was shared with.
• How long it is retained.
• The legal basis for processing.

B. Right of Rectification

If any data collected through cookies is inaccurate or incomplete, you have the right to request correction or updating of that data.

C. Right of Deletion (Right to Be Forgotten)

You have the right to request that we delete personal data collected through cookies, provided:

• The data is no longer necessary for the purposes it was collected.
• You withdraw consent (if consent was the legal basis).
• You object to processing and there is no legal obligation to retain it.
• The data was unlawfully processed.

We will erase your data without undue delay unless legal, regulatory, or contractual obligations require retention.

D. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller. This applies where processing is based on consent or contract.

E. Right to Withdraw Consent

You can withdraw your consent to non-essential cookies at any time without penalty. This will not affect the lawfulness of processing conducted prior to your withdrawal. You may withdraw consent by adjusting your cookie preferences in our cookie banner or contacting our Data Protection Officer.

F. Right to Object

You have the right to object to the processing of your data for marketing, analytics, or profiling purposes. Upon receipt of a valid objection, we will cease such processing unless we have compelling legitimate grounds that override your interests.

G. Right Protection from Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects or significantly affects you.

H. Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office, the federal supervisory authority responsible for data protection enforcement across all emirates, including Ajman:

• Telephone: +971 4 7774049
• Address: Abu Dhabi – Old Airport Road, Behind Carrefour, Opposite Abu Dhabi Retirement Pensions & Benefits Fund, Abu Dhabi, United Arab Emirates
• Website: https://www.uae.gov.ae (Official UAE Government Portal)

Complaint Process: You may lodge a complaint through any of the contact channels listed above. The UAE Data Office will assess your complaint in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and take appropriate enforcement action if a violation is confirmed.

Your Rights:

• You have the right to lodge a complaint without fear of retaliation.
• The UAE Data Office will maintain the confidentiality of your complaint.
• You will be informed of the outcome of the investigation.
• You retain the right to pursue legal remedies through the courts if you are dissatisfied with the UAE Data Office decision.

How to Exercise Your Rights

• Email: info@pioneergroup.ae.
• Mailing Address: Pioneer Group Business Consulting FZC, 1308654, C1 Building, Sheikh Rashid Bin Saeed Al Maktoum Street, Ajman, United Arab Emirates.

Response Time: We will respond to all data subject rights requests within 30 days of receipt, as required by Ajman and the UAE laws.

8. Managing Your Cookie Preferences

A. Change Consent Preferences

You can modify your cookie consent settings at any time by:

1. Clicking the “Consent Preferences” button on our website.
2. This action will display the cookie consent banner again, allowing you to accept, reject, or customize your preferences.
3. Your updated preferences will be saved and applied immediately.
4. You can withdraw consent by selecting “Reject All” at any time.

Click the button below to reconfigure which cookies you’d like to accept.

Manage Cookie Preferences

B. Browser-Level Cookie Management

You can also manage cookies directly through your web browser:

• Google Chrome: https://support.google.com/accounts/answer/32050
• Safari (macOS): https://support.apple.com/en-in/guide/safari/sfri11471/mac
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/manage-cookies-in-microsoft-edge
• Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

Important: Blocking cookies may affect website functionality and user experience. Some features may not work properly.

9. Cookie Duration and Retention

Personal data collected through cookies is retained according to the following schedule:

After the retention period expires, data is automatically deleted or anonymized.

10. Third-Party Providers and Data Sharing

We share your information with the following third-party service providers:

Google Analytics (Google LLC)

• Purpose: Website analytics and performance measurement.
• Data Shared: Anonymized visitor ID, page views, user behavior, traffic source.
• Country: United States
• Data Protection Agreement: Standard Contractual Clauses (SCCs).
• Privacy Policy: https://policies.google.com/privacy
• Opt-Out: https://tools.google.com/dlpage/gaoptout

Facebook Pixel (Meta Platforms, Inc.)

• Purpose: Conversion tracking and personalized advertising.
• Data Shared: Facebook user ID (if logged in), browsing behavior, actions taken on site, device information.
• Country: United States
• Data Protection Agreement: Standard Contractual Clauses (SCCs).
• Privacy Policy: https://www.facebook.com/privacy/explanation
• Opt-Out: https://www.facebook.com/ads/preferences

We do not sell your personal data. Third parties process data only for the purposes specified and under data processing agreements that comply with the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) (for all emirates, including Ajman). All third-party processors must implement equivalent security measures and provide equivalent protection of personal data.

11. Data Security

We implement the following technical and organizational measures to protect data collected through cookies, as required by the UAE Federal Decree-Law No. 45 of 2021 (Security and Integrity Principle):

• SSL/TLS encryption for all data transmission.
• Secure cookie flags (Secure, HttpOnly, SameSite) to prevent unauthorized access.
• Regular security audits and vulnerability assessments aligned with international best practices.
• Limited access to cookie data within our organization (restricted to authorized personnel only).
• Confidentiality agreements with all staff and contractors who handle personal data.
• Data breach notification procedures to comply with UAE data breach reporting requirements (immediate notification to the UAE Data Office and affected individuals upon discovery of a breach).

Despite our security measures, no internet transmission is completely secure. We encourage you to protect your password and close your browser when finished.

12. Compliance with Electronic Marketing Laws

In compliance with UAE Cabinet Resolution No. (56) of 2024 Concerning Telemarketing Regulations and TDRA Policies on Direct Marketing and SMS Compliance:

• We obtain prior explicit consent (opt-in) before sending any marketing communications, including promotional emails or SMS messages.
• We do not send marketing messages outside the permitted timeframe of 7:00 AM to 9:00 PM (UAE time).
• We provide clear and easy opt-out mechanisms in all marketing communications, allowing you to unsubscribe at any time without additional cost or penalty.
• We do not collect personal data from publicly accessible sources for marketing purposes without consent.
• We respect “Do Not Track” signals and consumer preferences where technically feasible.
• All SMS marketing messages comply with UAE formatting requirements (including proper sender identification).
• We maintain records of all recipients who have consented to receive marketing communications.

13. Children’s Privacy

Our website is subject to the UAE Federal Decree-Law No. 26 of 2025 on Child Digital Safety, which came into effect on January 1, 2026.

For children under 13 years of age:

• We do not knowingly collect, process, or share personal data from children under 13 without explicit, documented parental consent.
• Parents or guardians must provide verifiable, informed consent before any data collection.
• Parental consent can be withdrawn at any time through a simple, accessible mechanism.
• We do not use children’s data for commercial purposes, targeted advertising, or tracking beyond the disclosed purpose.
• We provide clear privacy policies in language understandable to both the child and their guardian.

For children aged 13 to 18 years:

• We comply with enhanced privacy protections under the UAE Child Digital Safety Law.
• We implement age-appropriate privacy settings by default.
• We do not engage in exploitative tracking, behavioral profiling, or targeted advertising.
• We provide robust parental controls and content filtering options.

Parental/Guardian Notice:

If you believe we have collected or processed personal data from a child under 13 without proper parental consent, or if you have concerns about a child’s data protection, please contact us immediately at info@pioneergroup.ae or submit a complaint to the UAE Data Office or relevant authority.

Under the UAE Child Digital Safety Law, we are required to delete unauthorized children’s data promptly upon discovery, and parents retain the right to access, correct, or delete their child’s personal data at any time.

14. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• Changes in our cookie usage practices.
• Changes in applicable Ajman or international laws.
• Updates to our service providers or third-party tools.
• Changes in your rights or our obligations.

Last Updated: May 25, 2026
Effective Date: May 25, 2026. When we make material changes to this policy, we will notify you by:

1. Posting the updated policy on this page with a new “Last Updated” date.
2. Obtaining your renewed consent if the changes require it under Ajman laws.
3. Providing a summary of changes in an email (if applicable).

Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

15. Complaints and Legal Remedies

If you believe your data protection rights have been violated under the UAE Federal Decree-Law No. 45 of 2021, you have the following options:

A. Contact Us First

We encourage you to resolve concerns directly by contacting our Data Protection Officer:

• Email: info@pioneergroup.ae.
• Mailing Address: 1308654, C1 Building, Sheikh Rashid Bin Saeed Al Maktoum Street, Ajman, United Arab Emirates.

We will respond within 30 days of receiving your complaint.

B. Supervisory Authority

• Address: Abu Dhabi – Old Airport Road, Behind Carrefour, Opposite Abu Dhabi Retirement Pensions & Benefits Fund, Abu Dhabi, United Arab Emirates.
• Website: https://www.uae.gov.ae/.
• Telephone: +971 4 7774049.

You can submit a complaint through the official UAE Data Office channels in accordance with the procedures outlined in Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Complaint forms are available in both English and Arabic.

For Ajman-specific inquiries or initial complaints, you may also contact the Ajman Chamber of Commerce and Industry for guidance on dispute resolution mechanisms:

Ajman Chamber of Commerce and Industry

• Address: Sheikh Humaid bin Rashid Al Nuaimi Street, opposite the Ruler’s Court, Ajman, P.O. Box 662, United Arab Emirates
• Email: 80070@ajman.ae
• Telephone: +971 6 7016200

C. Legal Action

You have the right to pursue legal remedies under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). Organizations found in breach of the PDPL may be subject to:

Administrative Penalties:

• Fines up to AED 5,000,000 (approximately USD 1.36 million) for serious violations such as processing without legal basis, failure to implement security measures, or non-compliance with data subject rights.
• Fines up to AED 2,500,000 for moderate violations including inadequate consent mechanisms or failure to respond to data subject requests within statutory timeframes.
• Warnings and directives issued by the UAE Data Office.

Compensation and Damages:

• Right to compensation and damages payable by the data controller for harm suffered as a result of unlawful data processing or failure to comply with PDPL requirements.

You have the right to:

• Lodge a complaint with the UAE Data Office or through official government channels.
• Appeal decisions of the UAE Data Office within the timeframe specified by PDPL provisions to the competent federal courts.
• Seek compensation from the Ajman Courts or Federal Courts (UAE Judiciary) for any damage resulting from a violation of your data protection rights.
• Request judicial review of the UAE Data Office’s decisions through the appropriate court jurisdiction.

D. Official Language for Legal Proceedings

In accordance with Section 13.4.4 of our Terms & Conditions, and the UAE federal legal framework, formal legal proceedings, regulatory complaints, and all official communications with the UAE Data Office, Ajman Courts, or other regulatory bodies may be conducted in English or Arabic (the official language of the United Arab Emirates). You have the right to conduct proceedings in your preferred language with appropriate translation services provided where necessary.

All official documents, complaint forms, and regulatory responses are available in both English and Arabic to ensure accessibility and clarity for all parties.

16. Data Processing Agreement

For users in the European Union or those whose data is transferred internationally, a formal Data Processing Agreement (DPA) is available upon request. This agreement outlines:

• Data processor responsibilities.
• Data security measures.
• International transfer mechanisms.
• Data subject rights and remedies.

To request a copy of our DPA, contact: info@pioneergroup.ae

17. Additional Resources

For more information about your data protection rights and responsibilities:

UAE Federal Data Protection Framework
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

• Official Legal Text: Federal Decree-Law No. 45 of 2021 (came into effect January 2, 2022)
• Executive Regulations: Cabinet Decision No. 83 of 2022

UAE Data Office Contact Information:

• Supervisory Authority: UAE Data Office (established under Federal Decree-Law No. 44 of 2021)
• Administrative Support: Ministry of Cabinet Affairs
• Website: https://www.uae.gov.ae (Official UAE Government Portal)
• Telephone: +971 4 7774049
• Address: Abu Dhabi – Old Airport Road, Behind Carrefour, Opposite Abu Dhabi Retirement Pensions & Benefits Fund, Abu Dhabi, United Arab Emirates

Ajman-Specific Resources
Ajman Arbitration Centre (Established under Emiri Decree No. 4 of 2024)

• Official Website: https://www.ajmanchamber.ae/en/services/arbitration-services/
• Email: 80070@ajman.ae
• Telephone: +971 6 7016200 (or 80070 via Ajman Contact Center)
• Address: Ajman Chamber Tower, Sheikh Humaid bin Rashid Al Nuaimi Street, P.O. Box 662, Ajman, United Arab Emirates

Ajman Chamber of Commerce and Industry – Conciliation & Mediation Services

• Official Website: https://www.ajmanchamber.ae
• Email: 80070@ajman.ae
• Telephone: +971 6 7016200 (or 80070 via Ajman Contact Center)
• Address: Sheikh Humaid bin Rashid Al Nuaimi Street, opposite the Ruler’s Court, Ajman, P.O. Box 662, United Arab Emirates

Ajman Free Zone Authority (if applicable)

For FZA-registered entities with specific data protection or compliance inquiries

• Website: https://afz.ae/
• Telephone: +971 6 7041500

UAE Data Office Contact Information:

• Supervisory Authority: UAE Data Office (established under Federal Decree-Law No. 44 of 2021)
• Administrative Support: Telecommunications and Digital Government Regulatory Authority (TDRA)
• TDRA Website: https://www.tdra.gov.ae
• Telephone: +971 (4) 390 4444

Additional Relevant UAE Legislation

• UAE Federal Law No. 2 of 2019: Use of Information and Communications Technology (ICT) in Healthcare
• UAE Law No. 26 of 2025: Child Digital Safety (effective January 1, 2026)
• UAE Federal Decree-Law No. 34 of 2021: Countering Rumours and Cybercrimes
• Consumer Protection Regulation (Circular No. 8/2020): Issued by the Central Bank of the UAE for licensed financial institutions
• Federal Law No. 15 of 2020: Consumer Protection Law (including data protection provisions)

Complaint and Compliance Resources

Data Protection Complaints: 

• UAE Data Office: +971 4 7774049 (Federal Authority covering all emirates)

Dispute Resolution:

• Ajman Arbitration Centre: https://www.ajmanchamber.ae/en/services/arbitration-services/, +971 6 7016200
• Ajman Chamber Conciliation & Mediation: https://www.ajmanchamber.ae, +971 6 7016200

Financial Services Complaints (if applicable):

• Sanadak – UAE Financial and Insurance Ombudsman Unit: https://sanadak.gov.ae

Government Services Portal:

• Ajman Government Official Portal: https://www.ajman.ae

Other Resources:

• GDPR (EU): https://gdpr-info.eu/
• Google Analytics Privacy: https://support.google.com/analytics/answer/6004245
• Facebook Data Policy: https://www.facebook.com/privacy/explanation
• Your Browser’s Cookie Controls:
  • Chrome: https://support.google.com/chrome/answer/95647
  • Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
  • Safari: https://support.apple.com/en-us/HT201265

18. Contact Information

• Data Controller/Company Name: Pioneer Group Business Consulting FZC (PIONEER GROUP).
• Data Protection Officer: Privacy Compliance Officer.
• Email: info@pioneergroup.ae.
• Mailing Address: 1308654, C1 Building, Sheikh Rashid Bin Saeed Al Maktoum Street, Ajman, United Arab Emirates.
• Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM AST.

We are committed to protecting your privacy and complying with the UAE and international data protection laws. We will respond to all inquiries within 5 business days.

19. Acknowledgment and Acceptance

By continuing to use our website, you acknowledge that you have:

1. Read and understood this Cookie Policy.
2. Reviewed our Privacy Policy.
3. Understood your rights under Ajman laws.
4. Consented to the use of cookies as described herein (where consent is required).
5. Agreed to the processing and transfer of your data as outlined in this policy.

If you do not agree with this Cookie Policy, please refrain from using our website.

End of Cookie Policy